Refund policy

We want every Kazookaa order to reach you fresh and intact. Because our products are food items, we cannot accept returns of opened or used packs. Here is what we do if something goes wrong.

Damaged, wrong or missing items

• Tell us within 48 hours of delivery on WhatsApp (+91 97527 49711) or email (udyog@ratusaria.com).
• Share your order number and clear photos (an unboxing video helps) of the outer box, the product and the label.
• Once we verify the issue, we will send a free replacement or refund the amount for the affected item, as you prefer.

Cancellations

• You can cancel any order before it is dispatched for a full refund.
• Orders that have already been dispatched cannot be cancelled.
• Personalised or branded gift box orders cannot be cancelled once printing or packing has started.

Non-returnable items

• Opened, used or partly consumed packs.
• Products returned without our prior approval.
• Items damaged after delivery because of improper storage.

Refunds

Approved refunds are processed within 7 working days to the original payment method. For Cash on Delivery orders, we refund by bank transfer or UPI to the details you share with us. Shipping charges are refunded only when the problem was caused by us.

 

Ratusaria Udyog Private Limited, Plot 90–94, Birkoni Industrial Area, Mahasamund, Chhattisgarh 493445. GSTIN 22AAICR3866N1ZW.